Contact support
Email support@moneypalcash.com. That is our primary support channel for the website and the iOS app.
You can also open Help from inside the Money Pal app. Either way, a human on the MoneyPal team reads your message — we do not use a public chat widget or ticket portal on this site.
What to include
To look up your account and respond faster, include:
- The email address registered on your Money Pal account
- The phone number registered on your account (if you added one)
- A short description of what you need (app access, bank linking, membership, or MoneyPal Advance)
- Screenshots only if they help explain the issue — do not send passwords, PINs, or full account numbers
Privacy requests
For access, deletion, or other privacy requests, email privacy@moneypalcash.com. Use the email on your account so we can verify the request. See our Privacy Policy for how we handle personal information.
FAQ
Common product questions — including how MoneyPal Advance works — are on our homepage Help & FAQ.
Legal
Review our Terms of service, Privacy policy, and Advance terms.
About MoneyPal
MoneyPal LLC is a Florida fintech product operator based in Miami Beach, FL. We operate the Money Pal app and MoneyPal Advance, which is earned wage access (EWA) — access to wages you have already earned in the current pay period, for eligible members where offered.
MoneyPal is not a bank, lender, payday lender, money transmitter, or MSB. We do not hold consumer deposits.